How quickly do you respond to calls in Chestnut Hill?+
For active leaks or storm damage, we prioritize Chestnut Hill calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Chestnut Hill.
Will I get a written estimate before you begin?+
We give every Chestnut Hill customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Chestnut Hill, MA?+
We hold an active MA contractor license and full insurance coverage, and we'll provide proof of both on request — most Chestnut Hill customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Chestnut Hill, MA and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Every Metal Roofing job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Chestnut Hill?+
Yes, we perform pre-purchase and pre-listing inspections throughout Chestnut Hill with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in Chestnut Hill, MA?+
We serve Chestnut Hill and the surrounding communities throughout Chestnut Hill, MA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
